Customer Service FAQs

Q1. Why is this recall being conducted?

A1. We are conducting this recall voluntarily on the Jugader 160-foot long zip-line kit because we have received reports of the cable breaking.

Q2. How do I know if my zip-line kit is part of the recall?

A2. This kit was sold exclusively on Amazon.com. Please check your purchase order history to confirm that it was the 160-foot long zip-line kit sold between March 2020 through June 2023 for about $140. The product has an Amazon ASIN number of B083FXFCY5.

Q3. What remedy are you offering as part of the recall?

A3. We are offering a free repair kit, including a new thicker cable and new installation instructions. Consumers must submit a photo of the cable or your purchase order number to receive your free repair kit.

Q4. I am not concerned about this. Can I continue to use my zip-line?

A4. No. We are asking all users to immediately stop using their zip-line and contact us for a free repair kit.

Q5. I no longer have the receipt for the zip-line kit. Can I still get a replacement?

A5. Yes. However, having your Amazon.com purchase receipt will be fastest. You can also email us at support@Jugader.com and provide us with(i)  a photo of the cable and (ii) a photo of blue rider trolley and we will provide additional instructions on receiving a repair kit and on disposal.